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The Big Yellow Book

Seeing the World from Both Oculars-- a Bananaslug's Journal

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It's about service, stupid!
One of the things the Internet has done is freed the consumer from the very high cost of complaining. If you don't get satisfaction, put it on a website, put it in your blog, email it to all your friends...and now make a video and put it on YouTube, and Twitter.

Here's one in the eye for United Airlines from Dave Carroll and the Sons of Maxwell.