The Big Yellow Book

Seeing the World from Both Oculars-- a Bananaslug's Journal


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It's about service, stupid!
bigbananaslug
bigbananaslug
One of the things the Internet has done is freed the consumer from the very high cost of complaining. If you don't get satisfaction, put it on a website, put it in your blog, email it to all your friends...and now make a video and put it on YouTube, and Twitter.

Here's one in the eye for United Airlines from Dave Carroll and the Sons of Maxwell.



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